At glo-boutique.com, our top priority is the privacy of our visitors. Our Site uses visitor data to function properly.
By using our website, you accept our Privacy and Cookies Policy and accept the terms and conditions established in the Legal Notice of our site.
- PERSONAL INFORMATION WE COLLECT
When you visit our site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Also, as you navigate through the Site, we collect information about the individual web pages or products you view, which websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to the information collected automatically as “Device Information”.
We collect device information using the following technologies:
They are data files that are placed on your device or computer and often include an anonymous unique identifier. The information is used to optimize the user experience by customizing our website content based on visitors’ browser type and/or other information.
The Registry Files.
Log files, or log files, track actions that occur on the Site and collect data, including your IP address, browser type, Internet service provider, referring/exit pages, and date/time data.
Web Beacons, Tags, and Pixels.
These are electronic files used to record information about how you browse the Site. In addition, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address email and phone number.
We refer to this information as “Order Information”. If you create a customer account on this website, we collect personal information to improve our customer service and payment experience. This information may include:
- Phone number
- Email address
- Billing and shipping address(es)
- Details about your orders
- USE OF YOUR PERSONAL INFORMATION
Generally, we use the Order Information we collect to fulfill any Order (Order) you place through our website (including processing your payment information, arranging delivery, and sending you invoices and/or order confirmations). order). In addition, we use this order information to:
Communicate with you.
We may send you emails about your order or account activity. For example, we may send you an email to inform you that:
- You have created a customer account
- Your customer account password has been reset or updated
- made a purchase
- Your order has been sent
- To send e-mails.
We may also send you emails as a means of our business for marketing functions, from which you can unsubscribe at any time you deem necessary.
Likewise, you will receive an automatic email, within 24 hours after abandoning your shopping cart, if all of the following occur:
Enter your email address at checkout or log in to your customer account.
Add a product that is in stock to your shopping cart.
Please close your browser or leave this website without completing your purchase.
The email you will receive will link to glo-boutique.com, where you can pick up where you left off and complete your purchase. You can unsubscribe from these messages at any time you want.
Screen our orders for potential risk or fraud.
We use the device information we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with our website). the site and to evaluate the success of our marketing and advertising campaigns).
- PERSONAL INFORMATION SHARED
We share your personal information with third parties to help us use your personal information, as described above. For example, we may use digital platforms to promote our online store that may require the use of your personal information to return statistical or relevant data about our business management.
We also use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Our website uses font files from Google Fonts and Adobe Fonts. In order to properly display this site to you, the servers, where the font files are stored, may receive personal information about you, including: information about your browser, network or device and your IP address.
Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to protect our rights.
- ADVERTISING TARGETED ACCORDING TO INTERESTS AND BEHAVIOR
As described above, we use your personal information to provide you with targeted advertisements or marketing communications, which we believe may be of interest to you.
To learn more about how targeted advertising works, you can visit the Network Advertising Initiative (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can choose not to receive targeted advertising by disabling the services of the web platforms that you wish not to view, such as Google, Bing, Facebook or Instagram.
- DO NOT TRACK FUNCTION
Please note that we do not modify our site’s data collection and use practices when we see a Do Not Track signal from your browser.
- YOUR RIGHTS
You have the right to access the personal information we hold about you and to request that your personal information be corrected, updated or deleted. If you wish to exercise this right, contact us through the contact information provided in our Legal Notice.
- RETENTION OF YOUR DATA
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
- EXCHANGE POLICY
- INFORMATION ON MINORS
Our site is not directed to or intended to collect information from anyone under the age of 18.
If you are the guardian of a minor and you have provided evidence that you have provided us with your data, you can contact us to request the deletion of said data. Likewise, if we notice that a minor has provided us with their personal information, we will do everything possible to eliminate it from our servers and databases in terms of immediacy.
To obtain more information about our privacy practices, if you have questions, or if you wish to present a situation, contact us through the contact channels established in our Legal Notice.
Glo Boutique ships to different places, according to the business limits expressly agreed with our users.
Orders are shipped via [INSERT SHIPPING METHOD]. Each package will have a tracking number, so customers can follow the route of the package.
The shipping cost has a fixed cost of $5.00.
Generally, all orders are processed within 1-3 business days after payment is received. We have no control over the handling and timing of the shipping channels used, but we do our best to meet delivery times to the satisfaction of our customers. In case of shipping delays, once the package has been shipped, please contact the shipping company directly using your tracking number.
Although we maintain control of our inventory, if for any reason an item in your order is out of stock, we will notify you by email and give you the option to replace it with another item or receive a refund.
If you choose a refund, it will be made to your original payment method. It is very important that your address is entered correctly, so please double check it before completing the payment process, as we are not responsible for packages delivered to the address requested by the customer.
We recommend that you read our Return and Exchange Policy, as well as our Legal Notice, for more information.
Exchange and return policy
Customer satisfaction is our priority and the ultimate goal of our company. Therefore, we strive to provide personalized attention to create an unforgettable and wonderful experience for our clients.
We work hard not to make our customers wait long and provide them with a timely and quality service. Therefore, any cancellation request must be received within 30 minutes of placing the order. Any cancellation request received after 30 minutes will not be accepted.
- CHANGES AND RETURNS
We want our products to meet your expectations and for you to be completely happy with your purchase. In this sense, our exchange and return policies must be handled in the following circumstances:
First, you must send us an email to firstname.lastname@example.org, within 7 days from the date you received the package, requesting authorization for the return. Please do not return the item without prior approval.
We will respond with instructions on how to proceed. Following these instructions, you must return the product within those 7 days, since we will not accept returns after 7 days from the date of delivery of the mailbox.
The item to be returned must not appear on our list of exceptions for returns.
The item to be returned must be in the same condition in which it was received, that is, in its new, unworn, unwashed, and unaltered condition. In addition, it must be in its original packaging with all accessories and labels intact.
The customer is responsible for the shipping costs incurred to return the item, except if the product was an incorrectly received item, or if it arrived defective. In such a scenario, we will pay the shipping costs and send you the shipping label with which to return the item. Under this same scenario, we will also pay for the shipment of the substitute product.
Once we receive the returned item, we will proceed to inspect it and verify if it meets the return requirements established by our policy.
If the item meets all the return requirements, we will proceed to issue you a store credit for the same price you paid for your item, except for the cost of shipping, because the cost of shipping incurred by the customer in the original order does not is refundable and will be deducted from the total amount of store credit.
- EXCEPTIONS TO OUR RETURN AND EXCHANGE POLICY
Our return and exchange policy may not apply to all items. The following are exceptions to items that cannot be returned or exchanged:
- Items identified as sale or liquidation
- stained white clothes
- Lingerie and/or swimwear
- personalized items
- Items that do not have their original packaging and/or labels
- Items that have been worn, washed, torn, stained, and/or altered in any way
- Items purchased during Black Friday or Cyber Weekend
Before ordering, we recommend that customers consult the size guides and references on each product page, so that you can be more sure of the correct size before purchasing.
If you need help selecting your size, you can contact us by email or through our social networks, indicating your measurements and the product you are interested in. Remember that we are here to offer quality products that can meet your expectations.